When will i receive my ordrer?
1-3 days if you live in Norway
3-5 days if you are a international customer.
Is VAT included?
If you live in Norway, VAT is included.
If you live outside of Norway, VAT will automatically be removed when choosing English webshop and in checkout when selecting a adress outside of Norway.
What is the freight cost
For Norwegian customers freight is calculated by system based on weight and location you are living.
For international customers freight is depending on where you are located, you will get correct freight cost in checkout before payment.
How do i use a discount code
To use a discount code you add the products in shopping cart, then click the shopping cart and it will show the content.
Up to the right it says "+Discount Code", click this one, fill in the discount code and press "Add"
The discount is now activated.
How can i track my sent order?
When your order is shipped you will get a email with Delivery Confirmation attached, in this the carrier and trackingnumber is written.
Copy the trackingnumber and go to the carriers website to track order.
We use mainly following carriers:
On shipments to Norway:
On international shipments:
If you plan to order for a group or event, please contact us by email and we find the best solution for you.
Can i pick up my order at your location in Norway?
Yes, when you order you can add a note to order that you want to pick it up yourself in our location, (Only for Norwegian customers), then you will get a pickup message when it is ready for pickup.
If you choose to pick up yourself, freight cost will be credited.
I ordered wrong, can i modify my order?
Yes, if you need to change anything on your order, please contact us and we will solve it for you.
How can i cancel my order?
If you want to cancel your order, either reply on the order confirmation email or send us a email with order number, we will solve it for you and you will be refunded at the same time.